This Privacy and Cookies Policy explains how information is collected, used and protected when you use websites hosted by Primary Care Online.

Primary Care Online provides website hosting and support services for healthcare organisations including GP practices. Individual organisations may operate their own services and manage patient data through NHS systems. This policy relates specifically to the operation of the website platform.

We are committed to protecting privacy and ensuring that information handled through our websites is managed securely and in accordance with UK data protection legislation including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect limited information when you use this website. This may include:

• Information submitted through website contact forms
• Technical information such as IP address, browser type and device information
• Anonymous website usage data through analytics tools

This information helps us improve the website and respond to enquiries submitted through the site.

Any information collected through this website may be used to:

• Respond to enquiries submitted through contact forms
• Improve website functionality and content
• Monitor website usage and performance
• Maintain website security

We do not sell, rent or share personal information with third parties for marketing purposes.

Websites hosted by Primary Care Online may provide links or access to NHS services such as online consultation systems, prescription requests, or NHS App services.

Any personal or medical information submitted through these services is managed by the relevant healthcare organisation (such as a GP practice) or NHS digital systems, not by the website platform itself.

Patients should refer to the privacy policies of the relevant healthcare organisation or NHS service for information on how their personal data is processed.

We take reasonable steps to protect information submitted through this website. Data is stored securely and only accessed by authorised personnel where necessary to provide support or respond to enquiries.

Information submitted through this website should not include sensitive medical or confidential information unless explicitly requested through secure NHS-approved services.

Under UK GDPR, you have the right to:

• Request access to personal data held about you
• Request correction of inaccurate information
• Request deletion of personal data where appropriate
• Request restriction of processing in certain circumstances
• Object to certain uses of your data

If you wish to exercise any of these rights, please contact the organisation using the details provided below.

A cookie is a small text file placed on your device (such as a computer, tablet or smartphone) when you visit a website.

Types of cookies we use

• Essential cookies – required for basic website functions such as navigation and page security.
• Preference cookies – remember choices such as language settings if translation tools are enabled.
• Analytical cookies – help us understand how visitors use the website so we can improve it. These may include anonymised data collected via Google Analytics.

Cookies may be:

• Session cookies – temporary cookies deleted when you close your browser.
• Persistent cookies – stored on your device for a defined period or until deleted manually.

We do not use cookies to collect personally identifiable information or for advertising purposes.

You can control or delete cookies through your browser settings.

For general information about cookies:

Visit All About Cookies

Google Analytics Opt-out

This website may include services provided by third parties such as:

• Google Analytics
• Google Translate
• Embedded content such as maps or videos

These services may set their own cookies or collect anonymous usage information in accordance with their own privacy policies.

If you have questions about this Privacy and Cookies Policy or wish to report a website issue, please contact the Primary Care Online support team:

Email: [email protected]

We aim to respond within 10 working days.

Last updated: 9 March 2026

This policy may be reviewed and updated periodically to reflect changes in legislation, technology or website services.