New: Contact us online with Accurx

You can now submit clinical and administrative queries online. It’s quick, secure and helps us direct your request to the right team.

Open Accurx portal

Emergencies

Call 999 immediately if you have signs of a heart attack or stroke, severe breathing difficulty, heavy bleeding that won’t stop, or a severe injury.

Urgent medical problems

If your problem is urgent and cannot be managed by your pharmacy, NHS 111 or your optician, please telephone the surgery on 01291 672633. Give the call handler as many details as possible so the clinician can prioritise urgent problems.

For children under 16, please contact the surgery for advice between 8:00am and 6:30pm. If you are in any doubt about your child’s health, call us for advice.

How to contact us for appointments or advice

Option 1: Use Accurx (online)

Submit a request for clinical issues, admin queries (fit notes, forms, documents) or general advice.

Start an online request

If you can’t use online services, you can still call us.

Option 2: Call the surgery

Phone lines are open 8:00am–6:30pm. Your request will be triaged and, if needed, a same-day call back arranged.

Call 01291 672633

What to expect after you contact us

  • Triage first: A clinician will review your request. Many issues are managed by a same-day telephone consultation.
  • Face-to-face when needed: If an examination is required, we will arrange an in-person appointment.
  • Doctor preference: Tell reception if you prefer a particular doctor. We’ll try to accommodate, subject to availability.

Other problems

Dental pain: GP practices cannot provide dental treatment. Please see our Dental Problems page for how to access urgent dental care.

Eye problems: Please contact a Monmouth optician first; they have the equipment to assess and treat acute eye conditions.